I am incredibly annoyed with this place. I am also disappointed in them for the way they have done business.
I had my 99 beetle towed to West St Service Center fully expecting to pay upwards of $350 for an oil filter housing. After they evaluated what needed to be done, Dave informed me if was only a gasket and would only cost $150 with labor. That honesty combined with the speedy and friendly service is why I will continue to go back there for all my auto repair services!
They are absolutely wonderful there! They really care about their customers. They are absolutely wonderful and affordable. I get everything done there! Plus they have the cutest resident mascot... COOPER! What more could you ask for?!
I would like to be reimbursed for the work I have had dome by them, as they clearly do not know how to fix a problem and they are not willing to admit that.
best place for FORDS around. Call west street first, and you won't have to call anyone else, call NOW, as they book a week out, they are a few more bucks more per labor hour, BUT, you bring it there, they find the problem, they fix it, ITS FIXED. BOOM. DONE. so, you save time and money in the long run. thanks guys! PRAISE JESUS!
First they replaced my radiator, then the thermostat on the second visit, then the temperature sensor. I am certain that they left a plug loose also, because when I left there was a loud rattling noise that was not there before. They charged me even after doing a crap job on my car for the $15 of antifreeze that was lost, when that is the job I paid them to do the first time.
I have been servicing my vehicles at West Street since I have been able to drive. They are extremely reliable and honest...and I never worry about the quality of their work. The staff is incredibly friendly and accommodating as well, and I look most forward to visits with the adorable shop dog Cooper while I wait! Keep up the good work guys!
Let me tell you why.
I brought my car here for a problem with overheating and antifreeze leak. (Speedy sent me here as the issue may have been an internal leak of antifreeze or something more complicated than they could handle.) My car continues to overheat, by the way, after having close to $500 of work done on my car by West Street.
just for the record, our ford f350 superduty ton truck is in there right now.
The lady said at the front desk "We are only human". Yes, I understand that, but this is a business with supposed "expertise". And we are not talking about spilled milk. My car is my livelihood.
They claim to be AAA certified. I am not sure how long that will last.
West Street Servicenter Inc is a US Car Repair based in Gardner, Massachusetts. West Street Servicenter Inc is located at 240 West St, Gardner, MA 01440, USA.
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