I give the Colonial Hotel ZERO stars (unfortunately I had to choose one on here). They have lost my business and future generation's of business from my family and I. The sales person Kara was the absolute worst to work with - no empathy or sympathy for our situation (a tragic sudden death in my family and trying to book/cancel a room). We had been through hell and back due to this death and 4 days without sleep, and the Colonial Hotel made us go through hell and back again. They were rude (staff interrupting the meeting multiple times), the price stated verbally was not the price we had to pay (due to many hidden fees) - It was Kara's 3rd week or so on the job in sales department and she may have been praying on people in distress and just trying to make a sale which is sick. They will never get my business. I hope other people stay away from them or have a better situation, because dealing with them was the absolute worst and after that would never recommend them.
Colonial Hotel is amazing!!!! Taylor Butler aims at making your experience the best it could possibly be. Kara is sweet and kind hearted. I would have every event here if I could.
Great place. Felt right at home. Mini fridge would have been nice though. Great location right off Rt 2.
I was attending the wedding of a dear friend last night and my experience at this hotel was wonderful!!! The staff was very friendly, and the decor was beautiful. I was not a big fan of their "no outside alcohol" policy. But the man at the front desk who was the only person to even inform us of this rule, was very courteous and understanding when asking us to take our alcohol outside. He was also very helpful when we needed to find transportation from the hotel and informed us of the one cab service in this small town. Overall, everything about this hotel was great and I can absolutely see myself staying here in the future.
Stayed 5 nights for some training near by. The restaurant has some great food (I always ate off the nightly specials). Room was clean and kept, staff was helpful.
Colonial Hotel is a US Lodging based in Gardner, Massachusetts. Colonial Hotel is located at 625 Betty Spring Rd, Gardner, MA 01440, USA.
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